ISO 9001:2015 is an international quality standard. ISO 9001:2015 can be used to assess whether a company is able to fulfill customer needs, to comply with the legislation and regulations that apply to the particular product and to meet the criteria the company has set itself. Also, the regulations create the perfect basis to set up and structure quality management systems.
DSV and ISO
Quality is of high importance to us, having the ISO 9001 certificate and use the guidelines to improve our general service quality is self-evident. The quality standards of the ISO 9001 norm is upheld within all offices in the Netherlands. One of the main priorities within the ISO norm is to maintain and measure the customer satisfaction. Our current certificate is valid up to and including 2020. Use this link to see our current ISO 9001 certificate.
ISO 14001 is used for managing and setting up environmental management systems. All regulations relating to environmental policy within the organisation is incorporated. Despite the fact that DSV does not currently have this certificate, the regulations within this certificate is used as guideline for the daily operations.