At DSV we focus on resolving customer queries at the first contact. That gives you more satisfied customers as well as savings in time and money.
We adjust communication to help avoid uncertainty and doubt - and therefore complaints.
Our capacity is scalable to your needs, so you can avoid high overheads ruining your business model. We handle everything for you in our own premises with our own highly-trained and professional staff who look after multiple channels. Many of our customers have achieved savings on customer service of over 50% after switching to DSV Multi-Channel Fulfillment.
We offer the following customer service options:
- Online chat
- Social media
At best-in-class service levels, that have been the Dutch benchmark for years:
|Telephone response (in seconds)
|E-mail response time (in days)
|Contact moments per question
|Refunds (in days)