Response handling

With multi-channel options you offer your customers maximum freedom of choice

Your customers want to be able to buy and communicate with you, whenever and wherever they choose. The way they choose may differ from one purchase to another, and often even while they are deciding about a potential purchase.

Regardless of the channel your customers choose, they expect identical information, services and response times. 

So response handling is an important aspect of your interaction with your market. The more contact options you offer, the higher your conversion rates and your customer satisfaction will be. By choosing DSV's multi-channel response options, you offer your customers maximum freedom of choice. And because we provide all response handling services within our own premises, we offer you an efficient, affordable and integrated solution for all customer contact.

Multi-channel response handling

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